Cancellation & Refund Policy

At The TEN Solution, we strive to provide reliable software products and services to our customers. We value customer satisfaction and aim to maintain transparency in all our transactions. This Cancellation & Refund Policy explains the conditions under which orders, services and refund requests may be cancelled or refunded.

1. Order Cancellation

Customers may request cancellation of an order before the software license is activated, delivered or the implementation process begins. Cancellation requests will be reviewed based on the order status and applicable purchase agreement.

2. Refund Eligibility

Refund requests may be considered in cases such as duplicate payments, incorrect billing, unsuccessful transactions or situations where the purchased software or service cannot be delivered as agreed. All requests will be evaluated individually.

3. Non-Refundable Products and Services

Software licenses that have already been activated, digital products that have been delivered and customized software development work already completed may not be eligible for refunds, except where required by applicable law or agreed otherwise in writing.

4. Customized Software and Development

For customized software, development projects and implementation services, cancellation and refund conditions will depend on the agreed project scope, completed work and payments made. Any applicable cancellation charges will be communicated as part of the project agreement.

5. Refund Processing

Approved refunds will be processed through the original payment method wherever possible. The processing time may depend on the payment gateway or financial institution. Customers will be informed once their refund request has been approved.

6. Subscription Cancellation

Customers using subscription-based software services may request cancellation according to the applicable subscription agreement. Cancellation will generally prevent future renewals but will not automatically entitle customers to a refund for the current billing period, subject to applicable law and the agreed terms.

7. Duplicate or Failed Payments

If a customer is charged more than once for the same transaction or payment is deducted without successful order confirmation, the customer may contact us with the relevant transaction details. Verified duplicate or unsuccessful payments will be reviewed for appropriate refunds.

8. How to Request a Cancellation or Refund

Customers who wish to cancel an order or request a refund must contact The TEN Solution through our official email address or website contact details. Please provide your order number, registered email address, payment details and reason for the request to help us process it efficiently.

9. Policy Changes

The TEN Solution reserves the right to update or modify this Cancellation & Refund Policy whenever necessary. Any changes will be published on this page with the revised update date.

10. Contact Information

For cancellation requests, refund enquiries or payment-related assistance, please contact us:

The TEN Solution

Website: https://thetensolution.com/
Email: aathiprathap1973@gmail.com